|
Metric Name |
Description |
Calculations (if applicable) |
|
Total Calls |
The total number of inbound and outbound calls associated with your company. |
|
|
Unique Callers |
The number of unique people who have made a call to your company. |
|
|
Qualified Calls |
The total number of incoming calls that have been scored as qualified leads. |
|
|
Answered Calls |
The number of calls answered by a person or an automated system in which the customer didn't leave a voicemail. |
|
|
Missed Calls |
The number of calls left unanswered, or for which CallRail automatically detected a voicemail. |
|
|
Average Duration |
The average amount of time spent on answered calls, whether inbound or outbound. |
|
|
Dimension Name |
Description |
|
Call Log |
The unique call, along with the date, the tracking number of your company, the caller name and number, and a link to the recording of the call. |
|
Tracking Number |
The tracking number used by the caller to reach your business, along with its name. |
|
Source |
The marketing sources that brought calls to your business. |
|
City |
The city in which the callers live. |
|
Country |
The country in which the callers live. |
|
Tag |
The label of the tag applied on each call. |
|
Company |
The company receiving the calls. |
If you would like to request more metrics and dimensions, please reach out to our Support Team.
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CallRail filters