Find answers to some common questions about subscription updates, admin changes, how to find your invoice, and more.
Q. Can I pause my subscription?
A. What makes DashThis so great is that we value empathy and we are committed to helping our clients get through tougher times. If this applies to you, please reach out to us, and we'll find a solution that works best.
Q. Can I change my plan anytime?
A. You sure can! Go to your account settings at the top right-hand corner > click on plan and billing > change plan select any of the proposed plans. Don't see the plan you need? Give us a shout and we will help you find the right one for you. 😊
Q. Can I cancel my plan? What happens if I do?
A. While we are sad to see you go, we just want you to know that we understand and hope that we did everything that we could to give you an awesome experience! You can cancel directly in DashThis by clicking on your account settings at the top right-hand corner > click on plan and billing > below your secure card information, click on Cancel plan > Continue to Cancel to confirm.
When you cancel your subscription you will still be able to access your account for the remaining billing period. Please note that your dashboards are NOT deleted when you cancel your account. Should you have any questions, please feel free to contact our customer success team at any time.
Q. Can I get a refund?
A. We’re sorry to hear you want a refund and we’d love to hear why you weren’t satisfied with DashThis. Feedback is really important to us and helps us to improve, so please reach out to our customer success team with more information.
Q. How do I change my credit card/payment info?
A. You can change your credit card securely by going into your account settings (top right-hand corner) > plan and billing > edit credit card information OR click here for a faster route: change my card details
Q. How do I change the email that receives our subscription invoices?
A. Go to your account settings (top right-hand corner) > click on Plan and Billing > change ''billing notifications sent to'' to the new email and click save
Q. Where can I find my invoice?
A. To find your invoice.s click on your account settings at the top right-hand corner > click on invoices > download a pdf of the invoice you need - Can't find an invoice? Get in touch with us and we will send it to you!
Q. I'm an international customer and I don't see my VAT number on my invoice?
A. Since we are a Canadian company, we don't have a VAT number because it doesn't exist here. However, if you need us to insert a specific number manually on your monthly or annual invoice, just let us know and we can make that happen for you!