--- title: Klaviyo metrics and dimensions description: "      What's next: Klaviyo notes/limitations" --- [Skip to content](https://help.dashthis.com/klaviyo-metrics-and-dimensions#main-content) [More support](https://help.dashthis.com/kb-tickets/new?hsLang=en) ![dashthislogo](https://help.dashthis.com/hs-fs/hubfs/logo_dashthis_blue.png?width=150&height=44&name=logo_dashthis_blue.png) Open main navigation Close main navigation - [More support](https://help.dashthis.com/kb-tickets/new) - [Back to DashThis](https://dashthis.com/) [Back to DashThis](https://dashthis.com/) How can we help you today? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.dashthis.com/?hsLang=en) 2. [Integrations](https://help.dashthis.com/integrations?hsLang=en) 3. [Klaviyo](https://help.dashthis.com/integrations?hsLang=en#klaviyo) # Klaviyo metrics and dimensions   | **Metric Name** | **Description** | **Calculation if applicable** | | --- | --- | --- | | Bounce Rate | The percentage of how often your emails bounce. | Number of bounced addresses/the total number of recipients | | Bounced Email | The number of times an email soft or hard bounced. **[Learn more](https://help.klaviyo.com/hc/en-us/articles/115005250408-How-Klaviyo-Handles-Bounces)** on bounced emails in Klaviyo. |   | | Cancelled Orders | The total number of unfulfilled orders that have been canceled.  |   | | Cancelled Orders Value | The total value of unfulfilled orders that have been canceled.  |   | | Checkouts Started | The total number of carts at the time of started checkout. (for example when a customer entered their contact and shipping information on the first page of the Shopify checkout process and clicks continue). |   | | Checkouts Started Value | The total value of the cart at the time of start checkout. This may include line prices, taxes, shipping costs, tips, and discounts. |   | | Clicked Email | The number of times a recipient clicked on the email. |   | | Clicked SMS | The number of users who have engaged with your Klaviyo links in SMS messages. |   | | Subscribed to SMS Marketing | The number of times a recipient confirmed that they want to receive your messages. |   | | Dropped Email | The number of times an email was not sent because the email address is suspicious. |   | | Failed to Deliver SMS | The number of times an SMS is sent but is not delivered to the recipient. |   | | Fulfilled Orders | The total number of fulfilled orders (for example orders for which all items have been shipped). |   | | Fulfilled Orders Value | The total value of fulfilled orders (for example orders for which all items have been shipped). |   | | Fulfilled Partial Orders | The total number of partially fulfilled orders (for example orders for which some but not all items have been shipped). |   | | Fulfilled Partial Orders Value | The total value of partially fulfilled orders (for example orders for which some but not all items have been shipped). |   | | Marked Email as Spam | The number of times a recipient marked an email as spam. |   | | Open Rate | The rate at which your customers open your emails. | Number of individuals opening your email/number of recipients | | Opened Email | The number of times a recipient opened an email. |   | | Ordered Products | The total number of items purchased. |   | | Ordered Products Value | The total value of items purchased; no shipping costs or discounts included. |   | | Placed Orders | The total number of placed orders. |   | | Placed Orders Value | The total value of placed orders, inclusive of shipping and any applied discounts.  |   | | Received Email | The number of times a recipient received an email. |   | | Received SMS | The number of times it was recorded that your recipient received an SMS. |   | | Refunded Orders | The total number of refunded orders. |   | | Refunded Orders Value | The total value of refunded orders. |   | | Sent SMS | The number of times a recipient texted your destination number to subscribe. |   | | Unsubscribed from Email | The number of users who globally unsubscribed from your emails. |   | | Unsubscribed from List | The number of users who unsubscribed from a specific list. |   | | Unsubscribed from SMS | The number of users who texted STOP to unsubscribe from your SMS messages. |   |   | **Dimension Name** | **Description** | | --- | --- | | Campaign Name | The campaign name. | | Client Name | The name of the client. | | Client Canonical | The client's operating system. | | Client Type | A classification that defines the channel through which the customer reaches your site. | | Email Domain | The domain from where the email is sent. | | Email Subject | The subject of the email. | | Flow | Also known as automation, an automated sequence of steps that are set in motion by a single trigger and can be filtered based on a specific profile or trigger details. | | From Number | The phone number from which the SMS is sent. | | From Phone Region | The phone region from which the SMS is sent. | | List | Also known as an audience, a collection of opted-in profiles in Klaviyo, maintained in the Lists & Segments tab. | | Message Body | The body of the message. | | Message Name | The name of the message. | | Message Type | The type of the message. | | To Number  | The phone number to which the SMS is sent. | | To Phone Region | The phone region to which the SMS is sent. | | URL | The URL that has been clicked on in an SMS or an Email. | #### If you would like to request more metrics and dimensions, please reach out to our [Support Team.](https://help.dashthis.com/kb-tickets/new?hsLang=en)    --- What's next: [Klaviyo notes/limitations](https://help.dashthis.com/kalviyo-notes/limitations?hsLang=en) - 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