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Got a question?
KeyMetric metrics and dimensions
Metric Name | Description | Calculations (if applicable) |
Average Call Duration | The average duration of each call received. It is calculated by dividing the total call duration by the number of calls. | |
Number of Calls | The total number of calls. |
Dimension Name | Description |
Ad Group | The name of your Ad Group |
Campaign | The name of your Campaign |
Sales Disposition | The title of your Sales Disposition |
Call Status | Calls by status (answered, not answered, etc.) The results are always in order of the number of calls received |
Call Source | Calls by source (prospects, troubleshooting, asking for a refund, etc.) The results are always in order of the number of calls received. |
If you would like to request more metrics and dimensions, please reach out to our Support Team.