How to connect missing Instagram Insights data sources?

Due to particularities enforced by Facebook’s APIs, your pages or accounts must comply to a series of parameters. Otherwise your accounts or pages might not appear among your data sources in DashThis.

If you’re looking for a data source (Instagram Page) that’s missing from your list, don’t worry, here are the most effective solutions to help you resolve the issue instantly.

It’s important to note that Instagram is owned by Facebook and uses the same API. So, in order to resolve issues affecting your Instagram Insights integration, you will most likely need to go to your Facebook account. Here are 6 solutions to help resolve this:

 

Solution #1: Verify that your Instagram account is a business account linked to a Facebook page.

1. Access the Instagram account through your Instagram mobile app and confirm that it is a business account (you should see the Insights section in the menu at the top right).

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2. Go into your Business Page settings on Facebook and make sure that you can see the account under Instagram by going into your settings > Instagram

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3. Once you have verified this and everything is in order, go back to your DashThis account and reconnect your Instagram Insights integration. 

4. Check if you can now see your Instagram Insights account among the list of data sources, by creating a new dashboard. If not, please go to solution #2.

Solution #2: Remove the link between your Instagram account and the Facebook page.

1. In your Facebook account settings, click on the Instagram details.

2. Disconnect the link between the Instagram account and the Facebook page.

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3. Recreate the link from the same page (and not from the Instagram mobile app).

4. Go back to your DashThis account and reconnect your Instagram Insights integration.

5. Check if you can now see your Instagram Insights account among the list of data sources by creating a new dashboard. If this does not work, please go to solution #3.

Solution #3: Verify your role permissions in the related Facebook account.

1. Verify your role by going to your Facebook Page Settings. 

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2. Click on page role - An Analyst Role is sufficient to access the insights of your page and to connect it to DashThis.

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3. Verify also that you have the right permissions for the same page in your Facebook Business Manager. Search for your user name and click on the drop-down arrow to the right to enable permissions. The View Page Performance permission and Create Ads permission are required for DashThis to access Instagram Insights’ data. For quick access, click here: https://business.facebook.com/settings/

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4. If one of these roles is missing, ask an administrator to give you the right permissions.

5. Go back to your DashThis account and reconnect your Instagram Insights integration. 

6. Check if you can now see your Instagram account among the list of data sources, by creating a new dashboard. If not, please go to solution #4.

Solution #4: Revoke the DashThis app in your Facebook Business Integrations settings

1. Go into your Facebook account Settings & Privacy (top right-hand corner)

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2. Click on Settings 

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3. Remove the DashThis app from the business integrations page. For quick access, click here: https://www.facebook.com/settings?tab=business_tools 

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4. Go back to your DashThis account and reconnect the Instagram Insights integration.

5. Check if you can now see your Instagram Insights account among the list of data sources, by creating a new dashboard. If not, please go to solution #5. 


Solution #5: Make sure your account isn't under "review"

It may be possible that Facebook has placed your account under review. This may prevent you from connecting the Instagram account to DashThis.

How to verify if your account is under review:

1. Go to your Facebook page settings

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2. Go to your Instagram settings for this page

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3. If your account is in review, you will see a "Review Account Connection" warning.


4. To resolve this issue, press the "Review Connection" button and follow the steps provided by Facebook.


5. Go back to your DashThis account and reconnect the Instagram Insights integration.

6. Check if you can now see your Instagram Insights account among the list of data sources, by creating a new dashboard. If not, please go to solution #6.

Solution #6: Contact a Support Specialist

After trying these 5 solutions, if you still can’t see your Instagram account in the list of available data sources, contact our Support Team. They will investigate to see how we can help resolve this.