How to connect missing Instagram Insights data sources?

Due to particularities enforced by Facebook’s APIs, your pages or accounts must comply to a series of parameters. Otherwise your accounts or pages might not appear among your data sources in DashThis.

If you’re looking for a data source (Instagram Page) that’s missing from your list, don’t worry, here are the most effective solutions to help you resolve the issue in an instant.

It’s important to note that Instagram is owned by Facebook and uses the same API. So, in order to resolve issues affecting your Instagram Insights integration, you might need to go in your Facebook account.

#1: Verify that your Instagram account is a business account linked to a Facebook page.

1. Access the Instagram account through your Instagram mobile app and confirm it is a business account (you should see the Insights section in the menu at the top right).

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2. Go in the settings of the related Facebook account and verify that a link to the right Instagram page has been made.

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3. Once you’re sure that everything is working as expected, go back in your DashThis account and reconnect your Instagram Insights integration in the integration manager. To know how to do this, read our Help Center article.

4. Check if you can now see your Instagram Insights account among the list of data sources, by creating a new dashboard.

#2: Remove the link between your Instagram account and the Facebook page.

1. In your Facebook account settings, click on the Instagram details.

2. Disconnect the link between the Instagram account and the Facebook page.

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3. Recreate the link from this page (and not from the Instagram mobile app).

4. Go back in your DashThis account and reconnect your Instagram Insights integration in the integration manager. To know how to do this, read our Help Center article.

5. Check if you can now see your Instagram Insights account among the list of data sources by creating a new dashboard.

#3: Verify your role permissions in the related Facebook account.

1. Verify that you are an actual user of the Facebook Page by going in the settings of this page. An Analyst Role is sufficient to access the insights of your page and connect it into DashThis.

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2. Verify also that you have the right permissions for the same page in your Facebook Business Manager. The View Performance permission and the Create Ads permission are required for DashThis to access Instagram Insights’ data.

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3. If one of these roles is missing, ask an administrator to give you the right permissions.

4. Go back in your DashThis account and reconnect your Instagram Insights integration in the integration manager. To know how to do this, read our Help Center article.

5. Check if you can now see your Instagram account among the list of data sources, by creating a new dashboard.

#4: Revoke the DashThis app in your Facebook Business Integrations settings

1. Go in your Facebook account settings

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2. Remove the DashThis app from the business integrations authorized in your Facebook account.

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3. Go back in your DashThis account and reconnect the Instagram Insights integration, making sure  any option during that process (some features of the DashThis app might stop working if you do so). To know how to do this, read our Help Center article.

4. Check if you can now see your Instagram Insights account among the list of data sources, by creating a new dashboard.

#5: Make sure your account isn't in "review"

It may be possible that Facebook have placed your account into review. This may prevent you from connecting your Instagram account to third-party services.

In order to verify if your account is in review,

1. Go to your Facebook page settings

2. Go to your Instagram settings for this page

3. If your account is in review, you will see a "Review Account Connection" warning.

4. To resolve this issue, press the "Review Connection" button and follow the steps provided by Facebook.

5. Go back in your DashThis account and reconnect the Instagram Insights integration, making sure  any option during that process (some features of the DashThis app might stop working if you do so). To know how to do this, read our Help Center article.

6. Check if you can now see your Instagram Insights account among the list of data sources, by creating a new dashboard.

#6: Contact your Account Manager

After trying these 4 solutions, if you still can’t see your Instagram account in the list of available data sources, contact your Account Manager. Our technical team will investigate to see what the problem is.