Due to particularities enforced by Facebook’s APIs, your pages or accounts must comply to a series of parameters. Otherwise your accounts or pages might not appear among your data sources in DashThis.
If you’re looking for a data source (Facebook Page) that’s missing from your list, don’t worry, here are the most effective solutions to help you resolve the issue in an instant.
#1: Reauthorize your Facebook Insights integration
1. Reconnect your Facebook Insights integration by going in the integration manager, and clicking on the “Add+” button. To know how to do this, read our Help Center article.
2. Check if you can now see your Facebook page among the list of data sources by creating a new dashboard.
#2: Verify your role permissions in your Facebook account.
1. Verify that you are an actual user of your Facebook Page by going in the settings of this page. An Analyst Role is sufficient to access the insights of your page and connect it into DashThis.
2. Verify also that you have the right permissions for the same page in your Facebook Business Manager. The View Page Performance permission is the only one needed to access Facebook Insights’ data in DashThis.
3. If one of these roles is missing, ask an administrator to give you the right permissions.
4. Go back in your DashThis account and reconnect your Facebook Insights integration in the integration manager. To know how to do this, read our Help Center article.
5. Check if you can now see your Facebook page among the list of data sources by creating a new dashboard.
#3: Revoke the DashThis app from Facebook.
1. Go in your Facebook account settings
2. Remove the DashThis app from the business integrations authorized in your Facebook account.
3. Go back in your DashThis account and reconnect the Facebook Insights integration, making sure not to check off any option during that process (some features of the DashThis app might stop working if you do so). To know how to do this, read our Help Center article.
4. Check if you can now see your Facebook page among the list of data sources by creating a new dashboard.
#4: Contact your Account Manager
After trying those 3 solutions, if you still can’t see your Facebook page in the list of available data sources, contact your Account Manager. Our technical team will investigate to see what the problem is.